IT 技术支持工程师

Company Overview:

GOFO was founded in Los Angeles in August 2023, starting with regional last-mile delivery services in the U.S. Since its inception, the company has received strategic investments totaling over 300 million RMB from logistics giant Zongteng Group and other important investors. Today, GOFO provides services for major cross-border platforms such as TEMU, SHEIN, TikTok Shop, and eBay, and is expanding certifications with global partners like Walmart, Amazon, and Shopify.

With over 2,000 professional employees across five countries and regions, GOFO boasts a local order coverage rate of 75% and processes over 1.5 million parcels daily.

As a trusted last-mile delivery partner, we provide fast, reliable, and transparent services in North America and Europe. With the establishment of more sorting centers, mainline services, and local teams, we now cover tens of thousands of postal codes and multiple countries—offering real-time tracking, smart route planning, and full visibility throughout the entire process. Our goal is not just to deliver parcels, but to convey the reliability, efficiency, and peace of mind that our partners and consumers expect—empowering every local journey.

Due to business expansion, GOFO is offering an opportunity for the position of IT Support Engineer in our warehouse located in Madrid.

Job title:IT Support Engineer (full-time)

Job location: Madrid, Spain

Job Responsibilities:

• Develop an in-depth understanding of local logistics business processes in Spain and the logic of system functions; quickly respond to and resolve operational, data, or functional issues encountered by business teams in daily system usage to ensure business continuity.
• Build and maintain a standardized knowledge base based on recurring system issues resolved in daily operations; regularly update and refine documentation to create reusable troubleshooting guidelines and reduce repeated inquiries.
• Analyze high-frequency issues in the knowledge base and identify capability gaps within the business team; design targeted training programs and organize training sessions and hands-on guidance to improve the team’s ability to independently use the system.
• Proactively collect system optimization requirements generated by local business teams during logistics operations; prioritize requirements and coordinate with the technical team in China to ensure proper implementation and closure.
• After requirement implementations and system iteration projects go live, collaborate with the technical team in China and the local business team to ensure smooth rollout and collect post-launch feedback.
• Research logistics systems used by local competitors and industry peers in Spain; produce analysis reports to support system iteration and product optimization by the technical team in China.

Job Requirements:

• Bachelor’s degree or above in Information Technology, Computer Science, or related fields.
• At least 1 year of experience in IT product management or logistics system operations and maintenance; experience in software development or technical support is preferred.
• Familiar with debugging and troubleshooting processes for software applications.
• Strong communication skills and the ability to work effectively in cross-functional teams.
• Must hold legal residency in Spain; fluent in Chinese, and Spanish at B2 level or above is preferred.

Contact:

If you are interested in hearing more, please feel free to send your CV and contact us.

Email: [email protected]

公司介绍：

GOFO于2023年8月在洛杉矶创立。并以美国区域末端配送服务为起点。公司自成立以来，受到跨境物流巨头纵腾集团及其他重要投资方共超3亿元人民币的战略投资。如今，GOFO为TEMU、SHEIN、TikTok Shop，eBay等主要跨境平台提供服务，并正在与沃尔玛、亚马逊, Shopify等全球合作伙伴拓展认证。GOFO在全球拥有2000＋的专业员工，覆盖5个国家与地区，本地订单覆盖率高达75%，日均处理包裹量高达150万多。

作为值得信赖的末端配送合作伙伴，我们在北美和欧洲提供快速、可靠且透明的配送服务。随着更多分拣中心、干线和本地团队的建设，我们现已覆盖上万个邮政编码和多个国家——提供实时追踪、智能路线规划和全程可视化。我们的目标不仅是递送包裹，还要传递伙伴及消费者所期望的可靠性、效率与安心——赋能每一次本地旅程。

因业务扩张，GOFO现位于马德里地区招聘技术支持工程师。

岗位名称：技术支持工程师（全职）

工作地点：西班牙 马德里

岗位职责：

• 深入理解西班牙本地物流业务流程与系统功能逻辑，快速响应并解决业务同事日常使用系统时遇到的操作、数据、功能异常等问题，保障业务连续性
• 基于日常解决的系统问题，沉淀标准化知识库，定期更新维护，形成可复用的问题处理手册，降低重复咨询率
• 分析知识库中高频问题与业务团队能力短板，针对性设计培训内容，组织培训与实操辅导，提升业务团队自主使用系统的能力
• 主动收集本地业务团队在物流作业中产生的系统优化需求，梳理需求优先级，跟进国内技术团队，确保需求闭环落地
• 需求与系统迭代项目上线后，协同国内技术部门与本地业务部门，推动项目平稳落地并收集上线后反馈
• 调研西班牙本地物流同行及竞品的系统功能，形成调研分析报告，为国内技术团队的系统迭代和产品优化提供依据

岗位要求：

• 本科及以上学历，信息技术、计算机或相关专业。
• 拥有1年以上IT产品管理或物流系统运维的工作经验，有软件开发或技术支持经验者优先。
• 熟悉软件应用程序的调试和故障排除流程。
• 具备较强的沟通能力，能够在跨职能团队中高效工作。
• 拥有西班牙合法居留，精通中文，西班牙语B2及以上优先。

联系方式：

如果您感兴趣，请发送简历并联系我们。

邮箱：[email protected] ，邮件标题 请按格式填写： 岗位名称 + 姓名。