Client Relations Specialist

Company Description

Sun West Mortgage Company, Inc. is a prominent mortgage lender and servicer, licensed in multiple states across the United States, including California, New York, Illinois, and more. The company provides a wide range of mortgage services to meet the varied needs of its clients, emphasizing customer satisfaction and financial accessibility. Headquartered in Cerritos, California, Sun West operates with a strong commitment to equal opportunity employment and lending. With extensive licensing and compliance with state and federal regulations, the company upholds high standards of service and integrity.

Role Description

The Client Relations Specialist is a full-time, on-site position located in Irving, TX. The role involves managing client interactions and ensuring an exceptional customer experience. Responsibilities include addressing client inquiries, offering support to resolve issues effectively, maintaining strong customer relationships, and collaborating with internal teams to meet client needs. The role also involves gathering customer feedback and providing insights to improve service processes.

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relationships
• Proficiency in customer support and ensuring high levels of customer satisfaction
• Excellence in client relations and problem-solving
• Effective written and verbal communication skills
• Ability to work collaboratively in a team-oriented and client-focused environment
• Experience in the mortgage or financial services industry is a plus
• Organizational skills and attention to detail
• High school diploma or equivalent required; additional certifications in customer service are a plus