XCLUSIVE
Linkedin · Posted 28d ago
Customer Care Executive
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Indexed description
- Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
- Dealing with schedule changes, employee call-ins, and other staffing issues.
- Filling in for absent employees as needed to ensure smooth operation of the business.
- Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
- Delegating tasks to employees.
- Keeping day-to-day activities organised.
- Recruiting and interviewing new hires.
- Leading training classes or providing one-on-one training to employees.
- Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly.
- Resolving disputes between employees.
- Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
- Motivating employees to perform well.
- Maintaining a safe and clean work environment.
- Training employees in proper safety procedures and providing training updates as needed.
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