Console Operator $1000 Sign On Incentative

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Job Description

General Functions:

Provides 24 hour radio and telephone communications for the Security Operation of the Orange County Convention Center. Receives, processes and forwards information within the Convention Center including emergency calls. Requires use of computer terminals, telephones, radios and electronic equipment. Will be responsible for the accurate, rapid and effective data entry of all information into the security log.

Work is performed under the general supervision of an assigned supervisor. Work is reviewed in progress and upon completion.

Representative Duties/Assignments:

• Operates radio, telephone and electronic communications.
• Receives telephone calls and serves as point of contact for Security.
• Processes information, dispatches Security personnel as required.
• Notifies emergency agencies (Orange County Sheriff Office and/or Orange County Fire Rescue) regarding current emergency situations.
• Remains on the phone during emergency situations to collect additional information (bomb threats, medical).
• Maintains log of relevant activities.
• Monitors and operates remote Closed Caption Television (CCT) system and fire alarm system.
• Acknowledges fire alarms, gathers information and directs Security personnel to the alarm point(s). Coordinates with on scene Security personnel to resolve the situation.
• Maintains other records as required.
• Meets the Center of Hospitality (CoH) standards.
• Performs other related duties as required.

Minimum Qualifications:

High School graduate or equivalent and one year of experience in a multi-task environment communicating directly with the general public using a radio or telephone.

Maybe required to possess and maintain a valid State of Florida Driver License.

Preferences:

Experience with a security operation or related area.

Application Deadline

Open Date: 05/14/2026

Close Date: 05/28/2026

This posting is subject to close without prior notice.

Salary Information

Pay Grade: 010 - From $18.10 to $22.97

FLSA Status: Non-Exempt

Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.

Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Address

Orange County Convention Center

9800 International Dr. Orlando FL. 32819

Notes

Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.