Storage Administrator
Indexed description
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.
Job Description
- Taking ownership of customer issues reported and seeing problems through to resolution
- Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
- Providing 2nd-level support by:
- Researching
- Diagnosing
- Troubleshooting
- Identifying solutions
- Carrying out configurations
- Performing upgrades
- Carrying out migrations
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Write and maintain documentation
- Experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.
- Primary Storage : experience with storage products of HPE 3PAR , NETAPP , DELL
- Secondary Storage : experience with Commvault, Veeam Backup & NetBackup
- Fluency in (technical) English (spoken & written)
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