Employee Services Business Process Analyst

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description

Bose is transforming how HR services are delivered globally — shifting toward a more standardized, technology-enabled, and employee-centric operating model that fully leverages GBS.

The Employee Services Business Process Analyst will be responsible for analyzing, co-design, and optimizing end to end employee services and HR operational processes to improve efficiency, service quality, and employee experience. This role partners closely with HR, Employee Services, IT, and other stakeholders to identify process gaps, document requirements, drive continuous improvement initiatives, and support the implementation of scalable, data driven solutions.

This position is being offered in a hybrid capacity (remote and onsite in Lisbon, Portugal).

Key Objectives & Accountabilities

• Analyze current Employee Services and HR processes.
• Identify inefficiencies, risks, and opportunities for automation, standardization, and simplification.
• Document business requirements, process maps, controls, and operating procedures.
• Collaborate with HR, IT, and vendors to implement process improvements and system enhancements.
• Support the deployment and optimization of HR systems.
• Define and track KPIs, SLAs, and performance metrics to measure process effectiveness.
• Ensure processes comply with internal controls, data privacy, and regulatory requirements.
• Support change management, training, and communication efforts related to new or improved processes.
• Manage and optimize the Learning Management System, improving user experience, reporting capabilities, and alignment with business and learning needs.
• Act as a key liaison between stakeholders, ensuring clear requirements gathering, prioritization, and solution alignment.
• Translate business needs into functional and technical requirements, supporting system enhancements and implementation.
• Support global initiatives, ensuring consistency and alignment across regions and functions.
• Lead change management efforts to embed new tools and processes, ensuring sustainable adoption and stakeholder buy-in.

Hard Skills

• Proficient in Microsoft Office.
• Experience with Workday (preferred).
• Fluent in English.

Soft Skills

• Strong communication and active listening skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Proven ability to manage multiple priorities independently and meet deadlines.
• Strong skills in data analysis, process improvement, and prioritization.
• Knowledge of change management and driving system adoption.
• Employee experience and service delivery optimization with a service-oriented mindset.
• Effective stakeholder management and communication skills.
• Understanding of data privacy, and compliance requirements.

Qualifications And Education

• Degree in Human Resources, Business, Information Systems, or a related field (preferred).

Professional Experience

• 5+ years of experience in HR operations, employee services, business process analysis, or learning operations.
• Experience working in multicultural, global environments.

Other

• Business process analysis and continuous improvement, translating requirements into system solutions.
• Stakeholder management and cross-functional collaboration in global environments.
• Data analysis, reporting, and insight-driven decision making.
• Project and change management with a focus on delivery and adoption.
• Hands-on support: resolving employee/stakeholder queries and managing issues end-to-end.
• Learning Management Systems management and optimization.
• Ability to translate business needs into scalable process and system solutions.
• Understanding of learning industry trends and experience in Learning Operations.
• Strong focus on continuous improvement, user-centric design, and operational excellence.

Are you interested in this position?

We’d love to know you better! Submit your application, by uploading your CV in English via the “Apply” button above.

For further information about the position please contact us via [email protected].

Note

Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview. In case you’re not contacted in the next 15 days, we will keep your application for future opportunities that may suit your profile best.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.