Technical Business Analyst

Business Analyst (BA)

Location: Lindon UT and one role in Jeffersonville IN

Skills

• Experienced in Scrum/Agile SDLC; working with scrum masters and product managers to achieve overall sprint management
• Comfortable working with JIRA/Atlassian products and comfortable using Slack
• Proactively identify and remove roadblocks
• Facilitating work with downstream technical stakeholders
• User Acceptance Testing
• Working seamlessly across Product Management, UX, and various stakeholders to drive actionable requirements

Key Skill Requirements

• Agile/Scrum Experience – Strong foundational experience in agile environments.
• Integration & API Knowledge – Ability to troubleshoot and work effectively with integrations (critical from team perspective).
• Payment/Point-of-Sale (POS) Background – Familiarity with payment processing or POS environments (hardware + software).
• Candidates with both hardware and software experience are prioritized.

Performance Metrics (KPI/SLA)

Evaluated per project

Focus on:

Quality of requirements

Customer satisfaction

Number of reworked tickets

Bugs/defects

Role Overview

Business Analyst supporting Restaurant POS platform

POS manages end-to-end restaurant operations (hardware + software)

Hardware runs on Android and iOS devices

Experience with Toast or Clover is helpful but not required

Work Model & Location

Onsite: Preference for 3 days onsite; flexible on which days (candidate choice)

Tools & Resources

Figma

Confluence

Key Responsibilities

Break down epics and features into user stories in collaboration with:

Product Manager (what is needed)

Principal Software Engineer (technical guidance)

Ensure user stories are outcome-focused for end users

Maintain and prioritize the team backlog (stories, bugs, tasks, tech debt)

Lead backlog refinement sessions

Ensure story sequencing and timing align with delivery deadlines

Perform final acceptance of stories (future state)

Present completed feature tickets to the Product Manager for final review

Partner with Technical Writing to document guides and features

Coordinate with Dev Manager on regular releases, including:

Release verification meetings

Feature flag documentation and enablement with PM

Maintain feature flags and create cleanup tickets post-GA

Requirements

Experience prioritized over degree

No coding required, but technical understanding of APIs is expected

looking for someone technical who can talk to the developers and understand how systems operate with each other.

Someone motivated and doesn't require hand holding.

Education

Certified in Business Analyst, Product Management, etc for well accredited institution or

BA or BS in Computer Science, Computer Engineering or similar degrees

experience over education as long as candidate has a HS diploma and GED.