Administrative Specialist

Position Overview

The Operations & Administrative Lead is a key support role responsible for ensuring the smooth day-to-day functioning of business operations. This position blends administrative support with operational execution, including after-sales service coordination, inventory management, and general office administration.

The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities while supporting both internal teams and client-facing processes.

Responsibilities:

Operations & After-Sales Support

• Serve as a support for after-sales service matters, including intake, tracking, and follow-up on repairs, returns, and client inquiries
• Coordinate with vendors, service providers, and internal teams to ensure timely resolution of service issues as needed
• Help maintain accurate records of all after-sales activity and provide regular status updates
• Ensure a high level of client service and communication throughout the service lifecycle

Inventory Management

• Track and maintain inventory levels across locations, ensuring accuracy and organization
• Coordinate shipments, transfers, and receipt of goods
• Perform regular inventory audits and reconcile discrepancies
• Maintain proper documentation and reporting related to inventory movement

Administrative Support

• Provide general administrative support
• Assist with maintaining internal systems, records, and operational documentation
• Support leadership and cross-functional teams with ad hoc administrative and operational tasks
• Help implement and improve processes to increase efficiency and organization

Qualifications:

• 3–6+ years of experience in operations, administrative support, or a similar role
• Experience supporting after-sales service, logistics, or inventory management preferred
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Proficiency with business systems
• Self-starter with a proactive and problem-solving mindset