Booking & Operations Manager (Booking US - M/F/D)

iCliGo is an innovative platform that connects travelers with independent and highly qualified travel consultants.

Founded in 2014, this Portuguese multinational has evolved into a technology-driven company dedicated to meeting the needs and dreams of a new generation of travelers and entrepreneurs.

We are proud to foster a collaborative and inclusive workplace, where every team member has the opportunity to grow and thrive.

We are looking for a Booking & Operations Manager to join our USA team in Miami.

This role is responsible for the end-to-end handling of travel bookings and operational support, with a strong focus on aviation, while also supporting other travel services (e.g., hotels, packages, and ancillary services).

The ideal candidate will play a key role in ensuring operational excellence, regulatory compliance (ARC), and high-quality support to both Travel Partners and customers.

Aviation (Core Focus Area)

• Create, modify, and issue flight bookings using GDS systems (e.g., Sabre, Amadeus)


• Issue, reissue, and refund airline tickets in compliance with fare rules


• Manage PNRs, including seat assignments, SSRs, and fare constructions


• Handle flight disruptions (IRROPS), including re-accommodation and alternatives


• Ensure compliance with airline policies and fare conditions

General Booking Operations (Full Scope)

• Manage bookings across multiple travel products, including hotels, packages, and ancillary services


• Handle inbound tickets and calls from Travel Partners and customers


• Support booking changes, cancellations, and special requests across all product types


• Ensure accuracy and completeness of all reservations

⚖ Compliance & ARC Operations

• Ensure all aviation transactions comply with ARC standards and reporting requirements


• Maintain proper documentation for ticketing, exchanges, and refunds


• Support internal processes required to maintain ARC accreditation


• Collaborate with Finance and Operations on reconciliation and reporting

Quality Control & Risk Management

• Review bookings for pricing errors, inconsistencies, and policy breaches


• Identify potential fraud or misuse of the platform


• Ensure adherence to internal SOPs and regulatory requirements


• Escalate complex or high-risk cases when needed

Collaboration & Continuous Improvement

• Work closely with Customer Support, Product, and Commercial teams


• Contribute to process improvements and operational scalability


• Support Travel Partners with guidance on booking processes and best practices


• Participate in onboarding and training initiatives

• 
  

  2–4 years of experience in travel booking, ticketing, or operations (aviation strongly preferred)

  
  


• 
  

  Hands-on experience with GDS systems (Sabre preferred; Amadeus or Galileo acceptable)

  
  


• 
  

  Strong understanding of:

  
  
  
  
  • Airline fare rules and ticketing processes
  
  
  • IRROPS handling
  
  
  • Refunds, exchanges, and reissues
  
  
  
  


• 
  

  On site work regime

  
  

Benefits

• Competitive salary based on experience and expertise;


• 2 extra days of paid leave on top of the mandatory vacation days of your employment location (including your birthday off);


• Travel perks at net rates.