Senior Product Manager

G’day, we’re Mosh and Moshy

Our mission is to get Aussies the best possible health outcomes through best-in class health programs. We know the current healthcare system is not meeting the needs of the modern Australian, and we reckon there’s a better, more holistic way. Our solutions for hair loss, sexual health, skin care, mental health and weight management are easy, accessible and completely discreet.

More than a job

There’s nothing better than the feeling that what you’re doing matters and makes a difference. We’re pretty lucky this is the norm and not the exception for us. Reporting to the Chief Product Officer, this Senior Product Manager will work closely with our marketing & medical operations teams to build out a best in class commerce platform: the backbone to how our patients experience Mosh and Moshy.

They’ll be focused on trying to build out the patient facing & internal tools that drive our acquisition funnels, engagement workflows & retention experiences: designed to provide clinically sound, personalised and timely experiences designed to scale our platform globally.

What you’ll do

On a day-to-day basis you will:

• Lead a cross-functional team including engineers & product designers, working hand in hand with marketing, clinical operations, and directly with our founders too.
• Be responsible for defining & delivering on your team’s roadmap, acting as the key cross-functional partner across leadership, medical operations and customer support.

This will include:

→ Product catalogue, pricing & bundling

Defining, building and scaling capabilities designed to offer the right care, to the right person, at the right price.

→ Workflow & platform optimisation

Owning the platform that enables technical and non-technical teams to build, test and refine workflows that support patient acquisition and retention. This includes defining clinical and operational guardrails in partnership with our Chief Medical Officer, product teams and operations teams, while shaping experiences for both patients and internal users.

→ Billing & payments innovation

Acting as the in-house expert across our billing platform – identifying opportunities to improve payment flows, automate dunning processes, enable different billing options and support the scaling of products into new global regions.

• Help assess new opportunities by understanding customer and business problems through user research, experimentation and data-driven thinking – defining success metrics and shaping delivery plans accordingly.
• Work in an environment that’s actually agile – iterating on ideas quickly and shipping meaningful improvements to customers on a weekly basis.
• Lead user research sessions to discover and test new experiences, ensuring the right ideas are brought to life and shared back with the wider business through bi-weekly showcases.
• Contribute to the culture of the product, design and data teams by bringing fresh perspectives, collaborative ways of working and a strong product mindset that helps level-up those around you.

Experience you’ll bring

We’re looking for someone who is curious and committed to delighting customers at every touchpoint. Someone who works best in a collaborative, flexible environment and open to learning, testing ideas, and

iterating based on customer feedback frequently.

You’ll be juggling a few projects simultaneously but be guided by an experienced team to improve your craft and step into more senior roles. A passion for health and solving the challenges facing men in the healthcare sector is also a huge plus!

• You’ve got at least 5+ years of product management experience from working within a tech company, and can speak to how your work contributed towards its success
• You’ve worked in ecommerce or marketplace companies in a product role before: you know commerce, billing or workflow automation platforms like the back of your hand
• You think through problems systematically, design future proof plans and spot potential edge cases a mile away
• You’ve spent equal amounts of time doing qualitative interviews and asking the right questions, as you have measuring the quantitative results of your releases to make the right decisions
• You’re AI native: you’re always focused on solving the right problem but you’re not afraid to prototype ideas to explain your point of view and show, rather than tell
• You’re as comfortable in the weeds on technical details and user stories as you are with longer term strategy and thinking from first principles with your decisions
• You over communicate, can distill information to the right level of detail for the right audience,
• You love moving at incredible speed and have a bias for action. You’ll need it, you’ll be in the decision makers seat on the platform that powers all of our patient’s experience

What’s on offer

We hire teammates that share our values, believe in our mission and are passionate about the future of health. Some of the reasons our team loves Mosh and Moshy include:

• We’re a creative, friendly and driven bunch that’s passionate about creating best in health programs
• Flexible, hybrid environment – 3 days in-office collaboration in Surry Hills, 2 days from home.
• Access to on-demand training and development
• Up to 16 weeks paid parental leave
• Product discounts
• Two extra paid leave days during our annual office closure
• Purpose leave (mental health or L&D)
• EAP and wellbeing programs
• ClassPass discount
• Our work makes a real, positive impact on the lives of others

How to apply:

Please submit your resume, portfolio if relevant (or link to your online portfolio), and a brief cover letter outlining your interest in the position and relevant skills/experience.

Better, together

Everyone is different and we think that’s what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.