Service Desk Analyst

About the Company

Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. We are an ASX200 listed company with over 2400 staff in multiple locations in Australia, USA, New Zealand and the Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion

About the Role

Are you passionate about helping people, solving technical problems, and improving the end‑user experience? Join our IT team as a Service Desk Analyst and be the first line of support for a growing, global organization.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys troubleshooting, and wants to grow their career in IT infrastructure and support.

Responsibilities

• Act as first‑ and second‑level support for IT issues via phone, chat, and ticketing systems
• Diagnose and resolve technical problems on first contact whenever possible
• Log, track, and manage incidents and service requests through to resolution
• Provide clear communication and frequent updates to end users
• Escalate issues appropriately, ensuring priorities and SLAs are met
• Support user access, Active Directory, group policy, desktops, and Citrix environments
• Contribute to documentation and identify opportunities to reduce recurring issues
• Participate in IT projects as needed

Qualifications

• IT degree, relevant certification, or equivalent on‑the‑job experience

Required Skills

• Strong customer service mindset with excellent verbal and written communication
• Ability to manage time, prioritize workload, and work effectively in a team
• Willingness to learn and adapt to new technologies
• Hands‑on experience or familiarity with:
• Windows 10 / Windows Server
• Active Directory, Group Policy, DFS
• Exchange (2013 or later)
• Citrix XenApp
• VMware
• Basic network troubleshooting

Preferred Skills

• None specified

Pay range and compensation package

Salary starts at $60,000 and commensurate with experience.

Equal Opportunity Statement

Be part of a global organization with operations across the U.S., Australia, New Zealand, and the Philippines. Work with enterprise technologies from industry‑leading vendors. Opportunity to build deep technical skills and grow your IT career. Collaborative, supportive team environment focused on delivering excellent service.

Interested? Apply today and help us deliver a great IT experience for our teams.