Technical Support Specialist EMEA

About Us: Multi Channel Systems MCS GmbH an affiliate of Harvard Bioscience is a market leader in high-tech measurement instruments and accessories in the field of electrophysiology for university research and the pharmaceutical industry. Since 1996, we have been operating from our location in Reutlingen with approximately 60 employees in software and hardware development, production, sales, technical support and administration, ensuring customer satisfaction worldwide. As a subsidiary of the American company Harvard Bioscience, Inc., we rely on our innovative products and the expertise of our employees in our niche market.

Position Overview: We are seeking a highly skilled Technical Support Specialist to join our dedicated team. The successful candidate will provide technical and application support, manage on-site installations, and conduct training sessions for our electrophysiological systems. This role involves regular travels and requires a deep understanding of Micro Electrode Array (MEA) technology, particularly with our MCS systems.

Key Responsibilities

• Efficiently manage and resolve customer support requests using our online support platform, along with video and phone support, to ensure high satisfaction levels.
• Conduct on-site installations and training sessions for our electrophysiological systems.
• Provide specialized support in MEA technology.
• Utilize additional expertise in patch clamp and isolated organ systems to support our diverse customer needs.
• Collaborate closely with technical support colleagues, as well as the sales, development, and production teams, making teamwork an essential requirement.

Qualifications

• Expertise in MEA technology, particularly with MCS systems (PhD in a related life science field is preferred).
• Experience in technical and application support.
• Knowledge of patch clamp an d/or isolated organ systems would be desirable.
• Willingness to travel to visit customers (mainly Europe) on a regular basis.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal skills.
• Proven ability to work effectively in a team-oriented environment.

Why Join Us?

• Be part of a forward-thinking company at the cutting edge of biotech innovation.
• Competitive salary and benefits package.
• A supportive, collaborative and international work environment.
• A diverse range of responsibilities with individual accountability.
• Employee-friendly policies regarding vacation, flexible hours, and compensatory time off.
• Substantial contributions to occupational pension plans, well above the statutory requirements.

If you are passionate about electrophysiology and eager to make a significant impact, we would love to hear from you. Apply now to join our team and help us continue to provide exceptional support to our customers.

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