Client Manager (Remote - US)

ebbo is seeking a strategic, results-oriented Client Manager who will be an integral member of our Client Services team. This individual will have direct ownership over a list of assigned accounts. The Client Manager should have experience applying a consultative selling approach to maximize account growth and must demonstrate strategic thinking, attention to detail, and strong interpersonal skills. This role will also leverage AI tools and technology solutions to enhance client insights, streamline reporting and communication, and support data-driven account strategy and performance optimization.

Responsibilities Of Client Manager

• Manage and grow relationships across assigned accounts to drive strong campaign performance, identify growth opportunities, and implement strategic initiatives that enhance client success and partnership value.
• Develop and deliver compelling client presentations that showcase ebbo’s core capabilities, strategic recommendations, campaign performance, and measurable results.
• Build a strong understanding of financial marketing models and key business drivers, including responsibility for monthly forecasting, budget tracking, and annual account reconciliation.
• Identify and develop new growth opportunities within assigned accounts, partnering cross-functionally to execute strategies that optimize performance and expand client partnerships.
• Conduct in-depth analysis of campaign performance data to identify trends, uncover insights, and proactively address opportunities or performance challenges.
• Oversee the development, coordination, and timely execution of all marketing materials and deliverables supporting client programs and campaigns.
• Lead and optimize internal and external processes that support operational efficiency, client satisfaction, and successful execution of assigned business initiatives.
• Utilize AI and automation tools to enhance campaign analysis, streamline reporting and client communications, identify performance insights, and improve operational efficiency across assigned accounts and initiatives.

• Strong relationship management and client retention skills
• Strategic thinking and problem-solving capabilities
• Experience using AI tools, automation platforms, and data visualization/reporting tools
• Ability to analyze campaign performance data and translate insights into actionable recommendations
• Project management and cross-functional coordination skills
• Attention to detail with strong execution and follow-through
• Adaptability in a fast-paced, evolving environment
• Financial acumen, including forecasting and budget management
• Ability to identify growth opportunities and support account expansion strategies
• Strong decision-making and critical thinking skills
• Process improvement and operational efficiency mindset
• Ability to communicate complex information clearly to both internal and external stakeholders
• Customer-focused mindset with a consultative approach to account management
• Experience managing client escalations and resolving issues effectively
• Comfortable learning and adopting new technologies and digital tools quickly

• Unlimited PTO, closing every Friday at 2pm (all year round) and a paid week off between Christmas and New Year's.
• Health Benefits: Medical, Dental, Vision, Disability, Life, Safe Harbor 401K plan with a 3% contribution from ebbo, 100% vested to you right away.
• Annual bonus and merit increases
• DEI Program and Wellness Program with great prizes.
• Every team receives an annual budget for training opportunities.
• Tons of opportunity for mentorship and growth (career trajectories for employees).

About Ebbo 

At ebbo, our focus is on our team members. Your growth and work/life balance are always top of mind. You’ll be joining a company that values everyone’s input, rewards and recognizes exemplary work, prioritizes diversity, equity and inclusion and loves to have fun. You’ll also be a part of a company that is constantly being recognized for excellence. We were chosen as a “Connecticut Top Workplace” ten years in a row, named one of Boston’s Best & Brightest “Top Company Cultures” nationally and featured in Forbes, Fast Company, Glossy and Chain Store Age.

From a business perspective, ebbo is an all-in-one loyalty company. In addition to our suite of uniquely configurable loyalty solutions, ebbo’s data driven, full-service approach helps brands build customer engagement on repeat. ebbo also operates a direct-to-consumer business, called Clarus Direct. Learn more about us at https://www.ebbo.com/.

ebbo is proud to be an Equal Opportunity/Affirmative Action employer. As such we are collecting this data from applicants. Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. This data will be used for reporting purposes only and will be kept separate from all other personnel records and only accessed by the Human Resources Department. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law.

Submissions are governed by ebbo’s Employment Privacy Notice and the Top Echelon Privacy Policy.

Department: Client Services

This is a full time position