Information Technology Support Specialist

The Talent Source has partnered with a respected South Florida organization in the search for a polished, service-oriented IT Administrator to support a highly visible professional environment where technology reliability, responsiveness, and white-glove customer service are critical to daily operations.

This role is ideal for someone who enjoys working directly with executive-level stakeholders, legal professionals, and operational teams while supporting modern infrastructure, conference room technology, collaboration tools, and end-user systems in a fast-paced environment.

What You’ll Be Doing

• Deliver exceptional, customer-focused IT support with a professional and solutions-oriented approach
• Provide hands-on support for end-user technologies including laptops, mobile devices, printers, conferencing tools, and collaboration platforms
• Support conference room and audio/visual technologies including microphones, Cisco/Webex systems, Zoom, virtual meetings, and courtroom-style presentation environments
• Assist with network connectivity, Wi-Fi access, telephony, and infrastructure troubleshooting
• Coordinate and support temporary and permanent conference/hearing room technology setups
• Work closely with attorneys, judges, executives, leadership teams, and administrative staff to ensure seamless technology experiences
• Troubleshoot hardware, software, telephony, networking, and AV issues in a timely and professional manner
• Manage and update support tickets using ServiceNow or similar ticketing platforms
• Escalate issues appropriately while maintaining strong communication and accountability throughout resolution
• Assist with system upgrades, deployments, workstation setups, and technology refresh initiatives
• Support Microsoft-based environments including Windows, Microsoft 365, Teams, Outlook, and collaboration technologies
• Participate in technology improvement projects and ongoing operational enhancements

What We’re Looking For

• Strong customer service and communication skills — professionalism and presentation are extremely important in this environment
• Experience supporting enterprise IT infrastructure and end-user technologies
• Prior experience with Cisco technologies, telephony, Webex, or conferencing solutions preferred
• Experience supporting audio/visual systems, conference rooms, or hybrid meeting environments
• Familiarity with ServiceNow or similar IT ticketing systems
• Solid troubleshooting experience across Windows environments, networking, Wi-Fi, hardware, and collaboration platforms
• Comfortable supporting executive, legal, or highly professional user groups
• Ability to remain calm, responsive, and detail-oriented in high-visibility situations
• Strong organizational skills with the ability to prioritize multiple support requests
• Willingness to learn new systems and technologies

Preferred Background

• Experience within enterprise, government, legal, hospitality, healthcare, or highly customer-centric environments
• Exposure to Cisco networking or telephony environments
• Experience supporting video conferencing, digital presentation, or courtroom/hearing room technologies is a plus

Why This Opportunity?

• High-visibility role with meaningful day-to-day impact
• Collaborative and professional work environment
• Opportunity to work across modern infrastructure, AV, conferencing, and enterprise technologies
• Stable organization with long-term growth potential
• Excellent opportunity for someone who enjoys combining technical support with relationship-building and service excellence

If you’re an IT professional who takes pride in delivering a polished, white-glove support experience while keeping critical business technology running smoothly, we’d love to hear from you.