Head of Technology Operating Model

About the role

As Head of Technology
Operating Model, I am accountable for the definition, implementation, and
ongoing effectiveness of Tesco Technology’s end‑to‑end operating model. My role
is to ensure that how Technology operates day‑to‑day—its structures, decision‑making,
governance, planning, delivery, and ways of working—is clear, coherent,
scalable and consistently applied across the organisation. Working closely with
senior leaders across Technology and the wider business, I focus on making
strategic intent executable, driving measurable improvements in Technology’s
effectiveness and ensuring the operating model enables teams to deliver value
predictably and at pace.

You will be responsible for

Technology Operating Model

• end Technology operating model and
  act as the single point of accountability for how Technology operates
• focused
  framework covering:
• Accountabilities and decision rights
• Governance structures and forums
• Planning, funding, and delivery cadences
• Mandatory standards vs local flexibility
• Ensure the operating model balances consistency
  at scale with decentralised execution
• Lead continuous evolution of the operating model
  as the organisation changes
• world adoption, not just
  documentation, through tooling, guidance, and embedded governance

Enabling Technology
Strategy

• model leadership and structure to
  support Technology Strategy
• Ensure strategy is supported by clear execution
  mechanisms, governance, and cadence
• Partner with Business Strategy & Planning to
  ensure strategies can be practically delivered through the operating model

Leadership

• Lead the Technology Operating Model practice as
  a core enabling capability
• Align closely with Enterprise Architecture,
  Portfolio, Colleague Engagement and many other teams to drive operating model
  ownership & evolution
• Continuously optimise the operating model based
  on measurable effectiveness
  

You will need

• Extensive experience defining, implementing, and
  evolving large‑scale Technology operating models with significant bespoke build
  as well as 3rd party SaaS / COTS
• Proven track record translating strategy into
  execution frameworks
• Strong experience designing governance, decision‑making,
  and delivery systems
• Organisational and operating model design
• Governance and decision‑rights design
• Understanding of technology SDLCs and agile
  product delivery models
• Portfolio, planning, and delivery cadence design
  desirable
• Change enablement and adoption at scale
• Coaching, facilitation, and consultative
  leadership
• Data‑informed evaluation of operating
  effectiveness
  

Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
 

• Annual bonus scheme of up to 45% of base salary.


• Car Cash Allowance.


• Holiday starting at 25 days plus a personal day (plus Bank holidays).


• Private medical insurance.


• Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount.


• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.


• This information is a shortened summary, refer to our policies for full details.

 
About Us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. 
 
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. 
 
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.