Branch Manager - Dallas, TX

The Branch Manager is responsible for overseeing the administration, management and efficient daily operation of TRB Financial. This includes operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank’s objectives. The Manager will develop new deposit business, provide a superior level of customer service, and promote the sales and service culture through coaching, guidance, and staff motivation. The Manager will also be responsible for achieving individual and banking center sales goals through new business, sales, referrals, and retention of account relationships. This role requires the Manager to provide leadership, training, and supervision, actively participate in sales management, be well versed in the Bank’s products, services, processes, procedures and systems, and delegate day-to-day operations. This role will blend the operational excellence with community engagement. Will connect TRB Financial to local businesses, nonprofits, and community to promote financial empowerment and inclusion.

Principal Duties And Responsibilities

Branch Operations and Client Experience

• Lead day-to-day operations of the banking center, ensuring compliance, security, and service excellence.
• Supervise and develop staff, fostering a culture of empathy, professionalism, and performance.
• Monitor lobby personnel performance. When appropriate, conduct coaching for improved performance and engage in disciplinary action steps with Human Resources, when necessary.
• Support client onboarding and product delivery, ensuring seamless and personalized experience.
• Maintain audit readiness and uphold internal control standards.
• Maintain working knowledge of all the Bank’s products, services and service charges.

• Act as TRB Financials ambassador within the community, building trust and visibility through active community involvement.
• Cultivate relationships with local businesses, nonprofits, schools, churches, and civic organizations.
• Represent TRB Financial at community events including but not limited to Chamber of Commerce meetings, and neighborhood initiatives.
• Champion financial literacy and inclusion through workshops, pop-ups, and outreach programs.

• Promote TRB Financials Workplace Banking and Community-Based Banking initiatives.
• Organize and participate in mobile banking events and community activations.
• Track and report on engagement metrics, outreach efforts, and partnership outcomes.

• Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
• Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects.
• Carry out management responsibilities in accordance with the Bank’s policies and applicable laws and regulations. Responsibilities may include:
• Interviewing, hiring, and training employees.
• Planning, goal setting, assigning and directing work toward individual accountability based on the bank’s strategic objectives.
• Appraising, rewarding and disciplining individual employees in a performance-driven environment.
• Addressing complaints and resolving problems of customers and employees.
• Comply with federal and state regulations as well as all established Bank policies and procedures.
• Perform other duties as assigned.

• Bachelor’s Degree in business (preferred) or equivalent work experience.
• 3 plus years of banking experience preferred
• Demonstrate ability to lead, motivate and influence others; supervisory experience preferred
• Excellent analysis, observation and decision-making skills.
• Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
• Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community.
• Ability to work under high pressure situations and a stressful atmosphere and then should remain composed.
• Strong acumen for sales development and coaching
• Strong organizational skills
• Sales experience preferred
• Proficiency with Microsoft Office Suite.
• One year or more of cash handling and/or customer service experience, required.
• Sound knowledge of general bank operations.
• Strong customer relations and interpersonal skills.
• Bilingual in English and Spanish, preferred.
• Must be physically present in the Bank to perform the job duties.
• Texas Regional Bank is an Equal Opportunity Employer.