Senior Key Account Manager/Key Account Manager, Global Chains

Location: Shanghai

Key Responsibilities

1. Manage end-to-end projects to deliver the holistic solution required to meet business enablement, operational excellence, and strategic transformation
2. Have end-to-end ownership of new hotel chains acquisitions and existing hotel chains management, understand partners’ strategy and objectives, and help to grow the revenue
3. Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned accounts (Global Chains), and orchestrate discussions with senior execs around their business needs
4. Take a customer-centric approach to everything you do. Ensure hotels chains content, rates, availability, and products offer the best value to Trip.com customers
5. Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally
6. Conduct data research & analysis, and routine performance review meetings with VP, SVP, and even C-level in global hotel chain teams in different geographical areas to make sure the result in a positive financial contribution
7. Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and products benefits to hotel chain partners
8. Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing in order to achieve the account’s expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology
9. Other assigned tasks based on business need

Key Requirements:

1. Fluent in English
2. Bachelor’s or Master's degree in a related field
3. A minimum of 8 years of working experience in hospitality, revenue/yield management, or e-commerce
4. An existing network with Tourism Boards, Hotel Chains, and travel influencers would be preferred
5. Strong negotiation and influencing skills
6. Strong problem-solving skills with a logical mindset
7. Ability to demonstrate professional presentation
8. Ability to adjust different communication methods depending on the stakeholders
9. Strong knowledge of the travel industry and channel distribution
10. Result and data-driven with strong analytical skills
11. Strong project management skills
12. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
13. Willing to travel