Senior Payment Product Manager - LATAM

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About the Role

We are looking for a senior Product Manager to rebuild and scale our payment product in LATAM.

This role goes beyond feature delivery — you will be responsible for defining product architecture, improving merchant and user experience, and driving real business growth in a complex payment ecosystem.

You will play a key role in solving current gaps in product strategy, execution quality, and market fit.

Responsibilities:

• Drive the localization and growth of Big Pay products in LATAM, ensuring the product experience aligns with local user behavior, payment habits, and market dynamics.
• Define and continuously refine the end-to-end product architecture for payment flows, including user journey, merchant lifecycle, transaction routing, and fund movement, ensuring scalability and system consistency.
• Identify user pain points and merchant integration challenges through direct engagement with local users, merchants, and regional teams, and translate insights into structured and high-impact product improvements.
• Redesign and optimize merchant onboarding and integration experience, improving API usability, documentation clarity, and integration success rate to accelerate merchant acquisition and activation.
• Improve user onboarding and payment experience, reducing entry barriers across KYC, deposit, and transaction flows, and building a product that aligns with user trust and mental models in LATAM markets.
• Conduct in-depth market research and competitor analysis to ensure product strategy is grounded in real market dynamics, not just internal assumptions or short-term KPIs.
• Design and iterate product solutions including user flows, wireframes, and product requirements, with clear user stories and strong attention to detail in execution quality.
• Work across the full product development lifecycle, ensuring high standards in UI/UX, development coordination, test case validation, production launch, and post-launch optimization.
• Analyze product performance using data-driven approaches, build and maintain performance dashboards, and drive improvements in key metrics such as conversion rate, transaction success rate, merchant activation, and user retention — while balancing data with real user insights.
• Collaborate closely with engineering, operations, compliance, and business teams to deliver scalable, reliable, and compliant payment products, ensuring smooth operational processes across markets.
• Ensure product design incorporates risk management, compliance requirements, and operational efficiency, particularly in areas such as payment flows, settlement, and regulatory constraints.
• Understand and optimize key payment processes including transaction lifecycle, reconciliation, settlement, PSP integrations, and merchant flows, ensuring robustness and scalability.
• Act as a bridge between LATAM markets and global product teams, ensuring local insights, user needs, and business priorities are effectively translated into product roadmap decisions.

Requirements:

• 8+ years of Product Management experience, with strong background in payments, fintech, or transaction platforms.
• Solid understanding of payment systems, including:
• Payment flows (on/off-ramp, routing, authorization)
• Reconciliation and settlement
• Merchant integration (API-based)
• PSP / acquirer ecosystem
• Experience designing or owning end-to-end payment or card products (not just growth or front-end features).
• Strong product architecture thinking — able to structure complex systems, not just deliver features.
• Proven ability to improve merchant experience or user conversion in payment products.
• Strong data sense, but not KPI-driven only — able to combine data with real user insight.
• Ability to work closely with engineering and understand technical constraints (API, system design, integration).
• Ability to balance business growth with product quality and user experience
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages like fluent Spanish or Portuguese would be an advantage.
• Strong understanding of LATAM markets and user experience.
• Strong ownership mindset — someone who fixes problems, not just executes tasks

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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