Senior Runner Experience Wholesale Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Runner Experience Wholesale Specialist in United States.

This role sits at the center of a high-touch customer experience team supporting key national wholesale accounts in the sporting goods industry. You will ensure seamless order management and responsive service across complex retail relationships, acting as both a problem-solver and subject matter expert. The position combines customer service excellence with operational depth, requiring close coordination with sales, supply chain, credit, and distribution teams. You will manage escalations, improve processes, and help ensure that every order flows smoothly from entry to delivery. Working in a fast-paced, collaborative environment, you will directly influence customer satisfaction and operational performance. This is a role for someone who enjoys detail-heavy work, cross-functional collaboration, and delivering consistently exceptional service outcomes.

Accountabilities

In this role, you will manage high-priority wholesale customer interactions and ensure accurate, efficient order execution for national accounts while serving as a key resource for internal teams. You will help resolve complex issues, improve processes, and support the broader Runner Experience organization with expertise and consistency.

• Communicate with internal and external customers across multiple channels, ensuring timely and accurate responses
• Manage orderbook responsibilities for large national accounts, including order entry, exceptions, and returns
• Oversee specialized account needs and resolve complex customer service and operational issues
• Collaborate with cross-functional teams such as sales, marketing, supply chain, credit, and distribution
• Handle escalated customer situations and ensure effective resolution through system-based problem solving
• Analyze trends and customer issues to provide insights that improve service quality and operational processes
• Support system testing, upgrades, and administrative tasks to enhance order management tools and workflows
• Contribute to onboarding and training efforts for new team members and help develop support documentation

Requirements

This position requires strong experience in wholesale order management and customer service within a fast-paced, systems-driven environment. You should be highly detail-oriented, comfortable navigating complex ERP and order systems, and skilled at building relationships across internal and external stakeholders.

• 2+ years of customer service experience, ideally with exposure to wholesale or order management functions
• Strong understanding of end-to-end order lifecycle processes, including ERP, OMS, and WMS systems
• Experience working with national accounts or complex retail customers is strongly preferred
• Excellent written and verbal communication skills with the ability to simplify complex information
• Strong analytical and problem-solving skills with attention to detail and accuracy
• Ability to manage competing priorities in a fast-paced, high-volume environment
• Proficiency in Microsoft Office tools (Excel, Outlook, Teams, PowerPoint)
• Collaborative mindset with strong interpersonal skills and a customer-first approach

Benefits

• Hourly compensation ranging approximately from $20.41 to $32.59 depending on location and experience
• Annual performance-based bonus eligibility
• Comprehensive medical, dental, vision, life, and disability coverage
• HSA/FSA options with employer contributions
• 401(k) retirement plan with company match
• Generous paid time off, paid holidays, sick leave, and parental leave
• Employee discounts on products and access to fitness and wellness perks
• Transportation support and employee assistance programs
• Inclusive, values-driven culture focused on collaboration, equity, and continuous improvement

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1