Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in United States.

This role sits at the intersection of healthcare innovation, enterprise account management, and strategic client partnership leadership. You will own a portfolio of high-value healthcare clients, guiding them from post-sale implementation through long-term success, adoption, and expansion. Acting as a trusted advisor, you will work closely with executives across employers, health plans, and pharmacy benefit organizations to ensure measurable clinical and financial outcomes. You will serve as both the external face of the organization and the internal orchestrator, aligning cross-functional teams to deliver a seamless client experience. The environment is fast-paced, mission-driven, and deeply focused on improving outcomes for chronic disease populations through virtual care. This is a high-impact role for someone who thrives in complex healthcare ecosystems and enjoys building long-term strategic relationships.

Accountabilities:

• Own and manage a portfolio of strategic healthcare clients post-sale, ensuring long-term retention, satisfaction, and growth
• Serve as the primary executive-level point of contact for senior stakeholders across health plans, PBMs, consultants, and employer groups
• Lead onboarding and implementation strategies to ensure successful and scalable client launches
• Drive product adoption and engagement across virtual care, pharmacy, and chronic disease management programs
• Conduct executive-level Quarterly Business Reviews to communicate outcomes, ROI, performance trends, and expansion opportunities
• Identify and mitigate account risks while proactively developing retention and recovery strategies
• Partner with Sales and Commercial teams on renewals, expansions, RFPs, and upsell opportunities
• Act as the internal liaison across product, care, marketing, and operations teams to ensure alignment on client needs
• Translate client data and program performance into actionable insights and strategic recommendations

Requirements:

• Bachelor’s degree in Business, Healthcare, or a related field
• 5–8+ years of experience in customer success, account management, or strategic client partnerships within healthcare or digital health
• Proven track record managing complex enterprise healthcare accounts with multiple stakeholders
• Strong experience working with health plans, PBMs, employers, or healthcare benefit organizations preferred
• Excellent executive communication and presentation skills with the ability to influence senior decision-makers
• Strong project management and cross-functional coordination skills in fast-paced environments
• Ability to translate data into business and clinical insights that demonstrate value and ROI
• Experience working in remote or distributed team environments
• Familiarity with healthcare domains such as chronic disease management, pharmacy, diabetes, or obesity programs is a plus
• Comfortable using tools such as HubSpot, Asana, Slack, and Google Workspace

Benefits:

• Competitive base salary up to $145,000 per year
• Performance-based bonus eligibility up to 15%
• Equity participation in the company
• Comprehensive medical, dental, and vision insurance coverage
• Flexible PTO and remote-first work options
• Professional development budget and continuing education support
• Opportunity to work on high-impact healthcare solutions improving chronic disease outcomes
• Collaborative, mission-driven culture focused on innovation in virtual care delivery

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1