Senior Client Success Executive

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Executive in the United States.

This role serves as a strategic partner to large, complex employer clients, driving measurable impact across clinical outcomes, financial performance, and employee experience within a highly specialized healthcare ecosystem. You will own senior-level relationships and act as the primary advisor to key decision-makers, helping shape long-term benefits strategies that align with organizational goals. The position blends consultative client leadership, data-driven storytelling, and cross-functional collaboration across clinical, product, and operational teams. You will be responsible for ensuring client satisfaction, retention, and expansion while navigating complex stakeholder environments. Working in a fast-evolving healthcare benefits landscape, you will translate insights into actionable strategies that improve engagement, reduce costs, and elevate care delivery. This is a high-impact, remote-based role with significant executive visibility and frequent client engagement.

Accountabilities

You will be responsible for leading strategic client relationships and ensuring long-term value realization across a portfolio of high-value employer accounts:

• Own and manage relationships with large, complex employer clients, serving as their primary strategic advisor.
• Build and maintain executive-level partnerships with CHROs, CFOs, benefits leaders, and external consultants.
• Lead QBRs, business reviews, renewal discussions, and multi-year strategic planning sessions.
• Translate utilization, engagement, and clinical data into clear ROI narratives and workforce impact insights.
• Drive client retention and growth by identifying expansion opportunities across solutions and services.
• Proactively identify risks to account health and implement mitigation strategies.
• Guide benefit optimization initiatives including program enhancements, coverage design, and product expansion.
• Act as the escalation point for high-priority client issues and ensure timely resolution.
• Collaborate with internal teams (marketing, clinical, product, operations) to align client needs with organizational priorities.
• Deliver executive-level reporting, insights, and storytelling to support data-driven client decisions.
• Maintain accurate account documentation, strategic roadmaps, and client success plans.

Requirements

The ideal candidate brings deep experience in client success, healthcare benefits, or consulting, along with strong analytical and executive communication skills:

• 8–12+ years of experience in client success, strategic account management, consulting, or healthcare benefits.
• Proven experience managing large enterprise or complex employer clients.
• Strong financial acumen with the ability to analyze utilization, cost, and ROI metrics.
• Excellent executive presence with demonstrated ability to influence senior stakeholders.
• Strong data storytelling skills, translating analytics into actionable business insights.
• Deep understanding of the employer benefits ecosystem (preferred).
• Experience driving retention, renewal, and account growth outcomes.
• Strong problem-solving, relationship management, and strategic thinking abilities.
• Ability to navigate complex, multi-stakeholder environments effectively.
• Comfort working in a remote, fast-paced, and highly collaborative setting.

Benefits

• Remote-based role with approximately 40% travel
• Competitive compensation aligned with senior-level client success responsibilities
• Opportunity to work with enterprise-scale employer clients and high-impact healthcare programs
• Exposure to executive-level stakeholders and strategic decision-making
• Work within a mission-driven environment focused on improving healthcare access and outcomes
• Collaborative, cross-functional culture spanning clinical, product, and commercial teams
• Career growth opportunities within a rapidly scaling healthcare organization
• Performance-driven environment with focus on measurable client success and impact

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1