Program Director IHS (EAP), Senior

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Director IHS (EAP), Senior in United States.

This is a senior leadership opportunity for an experienced healthcare operations professional passionate about behavioral health, employee well-being, and program transformation. In this role, you will oversee large-scale Employee Assistance Program (EAP) operations, leading cross-functional teams responsible for clinical services, call center operations, technology enablement, and account management. You will play a strategic role in driving operational excellence, expanding digital engagement, and implementing AI-powered solutions that improve access, efficiency, and client outcomes. The position offers the opportunity to collaborate with public-sector and employer clients while managing high-value programs in a fast-paced and mission-driven environment. Ideal candidates are strong relationship builders with expertise in healthcare operations, behavioral health, and large-scale program leadership. This is a full-time remote U.S.-based role with occasional travel requirements.

Accountabilities:

• Lead the strategic management and operational oversight of complex Employee Assistance Program (EAP) accounts, ensuring high-quality service delivery and client satisfaction.
• Direct and supervise cross-functional teams across EAP Account Management, Call Center Operations, Technology Enablement, and Clinical Services.
• Ensure compliance with contractual obligations, service-level agreements, confidentiality requirements, and operational performance metrics.
• Drive innovation and growth initiatives by expanding EAP accessibility, digital engagement capabilities, and AI-enabled behavioral health solutions.
• Build and maintain strong executive-level client relationships while leading renewals, reviews, and expansion opportunities.
• Oversee implementation planning, risk management, staffing strategies, forecasting, and operational readiness for multiple large-scale programs.
• Monitor budgets, program performance, KPIs, utilization trends, and service outcomes to ensure operational and financial success.
• Collaborate with leadership, business development, technology, and clinical teams to align programs with broader organizational goals and strategic priorities.
• Support proposal development, client presentations, and new business initiatives related to EAP offerings.
• Lead transformation initiatives focused on automation, digital triage, operational efficiency, and enhanced access to behavioral health services.

Requirements:

• Bachelor’s degree in Business, Healthcare, Nursing, Social Work, or a related field required; Master’s degree preferred.
• 10+ years of experience in healthcare operations, utilization management, case management, behavioral health, pharmacy, or related healthcare sectors.
• Strong experience managing complex healthcare programs, stakeholder relationships, and cross-functional operational teams.
• Deep understanding of Medicare, Medicaid, behavioral health, or healthcare industry operations.
• Proven expertise in strategic planning, program management, operational oversight, and business growth initiatives.
• Strong analytical, problem-solving, and decision-making capabilities in fast-paced environments.
• Experience managing budgets, KPIs, operational performance metrics, and compliance requirements.
• Excellent communication, leadership, and relationship-building skills with the ability to influence internal and external stakeholders.
• Experience leading geographically distributed teams and driving accountability across multiple functional areas.
• Proficiency with Microsoft Office Suite and the ability to quickly adapt to proprietary systems and digital tools.
• Ability to travel approximately 15–20% as required.
• Experience with AI-enabled operational tools, digital engagement strategies, or healthcare technology solutions is highly valued.

Benefits:

• Competitive annual salary ranging from $138,800 to $173,500, based on experience, qualifications, and skills.
• Fully remote U.S.-based position with flexible work environment.
• Comprehensive medical, health, and wellness benefits package.
• Retirement savings plans and financial wellness support.
• Paid time off and work-life balance programs.
• Educational assistance and professional development opportunities.
• Corporate wellness initiatives and employee discount programs.
• Opportunity to lead meaningful healthcare programs that improve lives nationwide.
• Collaborative and mission-driven culture focused on innovation, leadership, and employee growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1