Professional Services Operations Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Professional Services Operations Manager in the United States.

This role is ideal for an experienced operations professional passionate about driving efficiency, scalability, and operational excellence within a fast-paced services environment. You will play a key role in optimizing service delivery processes, improving forecasting and resource planning, and enhancing overall business performance. Working cross-functionally with leadership, finance, sales, and delivery teams, you will help create data-driven strategies that support growth and customer success. The position offers the opportunity to influence operational governance, improve profitability, and streamline workflows across the entire services lifecycle. You will thrive in a collaborative and innovative environment where continuous improvement and proactive problem-solving are highly valued. This is an exciting opportunity to make a measurable impact while contributing to a high-performing and people-focused culture.

Accountabilities:

• Lead forecasting, capacity planning, and resource management initiatives to align service delivery capabilities with customer demand and business objectives.
• Drive operational efficiency and profitability by monitoring utilization metrics, optimizing margins, and identifying process improvement opportunities across the services organization.
• Design, implement, and continuously improve professional services workflows, ensuring scalable and standardized operational practices.
• Develop reporting frameworks, dashboards, and KPIs that provide actionable insights and support data-driven decision-making across teams.
• Oversee services pipeline visibility, backlog management, and operational governance processes to ensure proactive planning and effective prioritization.
• Manage billing operations, invoicing accuracy, and issue resolution while identifying and mitigating potential revenue leakage risks.
• Optimize professional services systems and tools, ensuring data integrity, usability, and alignment with operational goals.
• Partner with cross-functional stakeholders to drive alignment, implement sustainable solutions, and support organizational change initiatives that improve customer and employee experiences.

Requirements:

• 8+ years of experience in Professional Services Operations, Business Operations, or similar operational leadership roles.
• Strong understanding of professional services business models, including utilization management, revenue recognition, forecasting, and margin optimization.
• Proven expertise in forecasting, workforce planning, process improvement, and operational scalability within a services environment.
• Advanced analytical and problem-solving skills with experience building reports, dashboards, and operational models to support strategic decisions.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across leadership, finance, sales, and delivery teams.
• Experience managing operational systems and tools such as PSA platforms, reporting solutions, or workflow management systems.
• Strong organizational skills with the ability to manage multiple priorities, drive execution independently, and lead change management initiatives successfully.
• A proactive mindset focused on continuous improvement, operational excellence, and delivering exceptional customer outcomes.

Benefits:

• Competitive compensation package
• Comprehensive healthcare and wellness coverage
• Professional development budget and learning opportunities
• Dedicated wellness days and company wellness initiatives
• Lifestyle spending account
• Employee recognition and rewards programs
• Inclusive, collaborative, and innovation-driven work environment
• Opportunities for career growth and long-term development
• Flexible and supportive workplace culture focused on employee well-being

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1