Medical Information Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Medical Information Associate in Canada.

Join a patient-focused healthcare and pharmaceutical support environment where scientific expertise and compassionate communication help improve outcomes for patients, healthcare professionals, and partners across Canada. In this role, you will provide accurate medical information, pharmacovigilance support, and product-related guidance while ensuring compliance with industry regulations and quality standards. Working closely with internal teams, healthcare professionals, and pharmaceutical stakeholders, you’ll contribute to the delivery of high-quality medical and safety services in a fast-paced and collaborative setting. This position offers the opportunity to combine scientific knowledge, communication skills, and operational excellence within a highly regulated healthcare environment. Ideal for bilingual healthcare professionals with strong attention to detail, the role combines medical information management, safety reporting, and stakeholder coordination responsibilities. You’ll play a key role in supporting healthcare access and patient safety initiatives across diverse therapeutic areas.

Accountabilities:

• Respond to medical information inquiries from patients, healthcare professionals, clients, and internal stakeholders in English and French through written and verbal communication.
• Provide accurate, evidence-based responses using approved product information, FAQs, literature references, and regulatory materials.
• Document and manage all medical information requests within designated databases while maintaining compliance with internal procedures and regulatory requirements.
• Develop responses for complex medical inquiries using scientific literature and approved reference materials.
• Maintain and update product information resources, FAQs, standard response letters, and medical documentation databases.
• Recognize, document, and escalate adverse events, adverse drug reactions, medical device incidents, and product quality complaints within defined timelines.
• Support pharmacovigilance activities including case intake, triage, data entry, coding, narrative writing, medical evaluation, and regulatory reporting.
• Perform reconciliation activities related to safety reports and collaborate with internal and external stakeholders for follow-up and clarification.
• Conduct literature reviews in accordance with applicable SOPs and pharmacovigilance guidelines.
• Generate reports and KPI summaries for clients and project stakeholders in a timely manner.
• Assist with audit preparation, document management, mailbox monitoring, and administrative support activities as required.
• Serve as a client contact point while ensuring professional communication and service excellence.

Requirements:

• Bachelor’s degree or equivalent qualification in a healthcare-related discipline.
• Fluency in both English and French, with strong verbal and written communication skills.
• 1–2 years of experience in Medical Information, Drug Safety, Clinical Research, Pharmacovigilance, or related pharmaceutical industry roles.
• Strong understanding of pharmacovigilance practices, safety reporting requirements, and applicable Health Canada, FDA, and ICH guidelines.
• Ability to communicate complex medical and scientific information clearly to healthcare professionals and consumers.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities within strict timelines.
• Strong interpersonal and telephone communication skills with a professional and empathetic approach.
• Experience with medical documentation systems, safety databases, and Microsoft Office applications.
• Familiarity with Good Documentation Practices (GDP) and Quality Management Systems (QMS) is considered an asset.
• Strong analytical, problem-solving, and collaboration capabilities.
• Flexibility to work varying 8-hour shifts between 7:00 AM and 9:00 PM EST if required.
• Ability to work independently and effectively within a team-oriented professional environment.

Benefits:

• Competitive salary range and comprehensive employee benefits package.
• Medical, dental, and vision coverage.
• Wellness programs supporting physical, emotional, financial, and social wellbeing.
• Paid parental leave, caregiver leave, and family support programs.
• Access to professional development resources, mentorship opportunities, and training programs.
• Inclusive and collaborative workplace culture focused on growth and innovation.
• Remote work flexibility within Canada.
• Opportunities to participate in employee resource groups, volunteer initiatives, and community programs.
• Exposure to diverse therapeutic areas and healthcare support programs.
• Career growth opportunities within a globally connected healthcare environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1