Lead Experience Designer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Experience Designer in India.

In this role, you will lead the design of complex digital products and services that shape how clients solve real business challenges through technology. You will work within cross-functional teams that blend strategy, research, and delivery, ensuring that user experience is embedded throughout the product lifecycle. The position requires a strong balance between hands-on design execution and strategic leadership, guiding both teams and clients toward effective, human-centered solutions. You will influence experience design direction across portfolios, facilitating workshops, shaping design strategies, and driving alignment among stakeholders. Beyond delivery, you will contribute to building design culture by mentoring peers and advancing best practices. This is a high-impact role where your work will directly influence large-scale digital transformation initiatives across industries.

Accountabilities

• Lead the end-to-end experience design process across complex digital transformation projects, ensuring alignment between user needs and business objectives.
• Collaborate with cross-functional teams to produce journey maps, service blueprints, prototypes, design systems, and other key design deliverables.
• Facilitate workshops, discovery sessions, and ideation exercises with clients and internal teams to define product and service strategies.
• Conduct and guide research activities such as contextual inquiry, user interviews, usability testing, and experimentation.
• Define and communicate design hypotheses, ensuring clarity of direction for delivery teams and stakeholders.
• Manage project expectations by aligning scope, risks, and deliverables across clients and internal teams.
• Mentor and support designers, fostering capability growth and promoting strong design practices across teams.
• Contribute to the broader design community through knowledge sharing, peer reviews, and external advocacy.

Requirements

You bring deep experience in experience design, combining strategic thinking with strong execution across digital products and services. You are confident leading multidisciplinary teams, guiding research efforts, and influencing stakeholders at all levels. You have a strong portfolio demonstrating impact across complex digital environments, ideally including enterprise or SaaS products.

• 10+ years of experience in experience design with expertise across multiple disciplines (e.g., service design, UX research, interaction design, visual design, product design)
• Strong experience leading user research activities including interviews, contextual inquiry, testing, and experimentation
• Proven ability to design and deliver complex digital product experiences (web and mobile)
• Experience facilitating workshops and leading collaborative design sessions with clients and teams
• Strong communication skills with ability to influence stakeholders and build alignment
• Ability to mentor and develop other designers while fostering design excellence
• Experience working in cross-functional, agile delivery environments
• Strong portfolio showcasing enterprise or SaaS digital product work (required)

Benefits

• Opportunity to work on complex, high-impact digital transformation projects
• Strong focus on learning and continuous professional development
• Flexible and self-directed career growth pathways
• Collaborative, inclusive, and globally connected design community
• Exposure to multidisciplinary teams and advanced design practices
• Supportive culture that encourages experimentation and innovation
• Opportunities to contribute to the global design community through speaking and thought leadership

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1