Distributor Services Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Distributor Services Support Specialist in United States.

This remote opportunity is ideal for customer-focused professionals who thrive in fast-paced service environments and enjoy building strong relationships through exceptional support. In this role, you will act as a key point of contact for distributor partners, handling inquiries, processing orders, and resolving issues with accuracy and professionalism. You’ll work with a variety of internal systems and collaborate across teams to ensure a smooth customer experience from start to finish. The position offers exposure to globally recognized products and a dynamic work culture focused on innovation, learning, and continuous improvement. Candidates who are organized, adaptable, and motivated by delivering high-quality service will excel in this role. This is an excellent opportunity to grow within a large-scale, purpose-driven organization that values development, teamwork, and operational excellence.

Accountabilities:

• Respond to a high volume of inbound customer calls while delivering professional and solution-oriented support.
• Process product orders, research account details, and resolve customer inquiries related to shipments, charges, and credits.
• Utilize internal systems and tools such as AS400, Salesforce, and web-based platforms to manage customer requests efficiently.
• Recommend complementary products and services during customer interactions to support business growth initiatives.
• Handle complaint resolution with empathy, active listening, and strong problem-solving skills.
• Maintain accurate documentation and correspondence while ensuring high standards of call quality and productivity.
• Coordinate effectively with cross-functional teams to support customer needs and operational processes.
• Continuously improve technical and product knowledge through training programs and e-learning resources.

Requirements:

• Previous experience in customer service, distributor support, call center operations, or related client-facing roles.
• Strong communication and interpersonal skills with the ability to handle customer interactions professionally.
• Experience using CRM and order management systems such as Salesforce or similar platforms is preferred.
• Excellent attention to detail and ability to manage multiple priorities in a fast-paced remote environment.
• Strong organizational and follow-up skills with a proactive approach to problem-solving.
• Comfortable working independently while maintaining productivity and service quality standards.
• Ability to adapt quickly to changing customer needs, systems, and operational processes.
• High school diploma or GED required.

Benefits:

• Competitive salary ranging from $38,300 to $61,600 annually, depending on experience and location.
• Comprehensive healthcare coverage including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan and Employee Stock Purchase Plan (ESPP).
• Paid time off, holidays, and tuition reimbursement programs.
• Employee discounts on products and access to partner discount programs.
• Remote work flexibility with structured schedules and supportive team collaboration.
• Access to extensive learning and career development resources across multiple brands and business units.
• Inclusive and purpose-driven workplace culture focused on growth, innovation, and community impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1