Customer Success Manager - Key

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Key in the United States.

This role is centered on managing and growing strategic mid-market customer relationships within a modern, AI-driven CRM environment. You will act as the primary post-sale partner for key accounts, guiding clients from onboarding through renewal while ensuring they realize maximum value from the platform. The position combines relationship management, commercial ownership, and data-driven strategy to drive retention, expansion, and customer satisfaction. You will work closely with internal teams across sales, product, and support to deliver a seamless customer experience and uncover new growth opportunities. The environment is fast-moving, collaborative, and highly customer-centric, with a strong emphasis on ownership and measurable impact. This is a remote U.S.-based role with a focus on candidates located in the Central Time Zone.

Accountabilities:

In this role, you will be responsible for managing strategic customer relationships, ensuring long-term value realization, and driving both retention and expansion across assigned accounts.

• Own the full post-sale customer lifecycle, including onboarding, adoption, renewals, and expansion opportunities
• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to customer organizations
• Drive retention and renewal strategies while proactively identifying and mitigating churn risk
• Identify upsell and cross-sell opportunities based on customer needs and platform usage
• Use customer data and analytics to monitor account health, adoption trends, and success metrics
• Collaborate cross-functionally with sales, product, and support teams to ensure seamless customer experiences
• Advocate for customer needs internally by sharing insights that inform product and go-to-market improvements
• Expand relationships within accounts by identifying new stakeholders and use cases
• Provide consultative guidance to help customers optimize workflows and business outcomes through the platform

Requirements:

This role requires strong SaaS customer success experience, commercial acumen, and the ability to manage complex client relationships in a data-driven, fast-paced environment.

• 4–7 years of experience in customer success, account management, or client-facing SaaS sales roles
• Proven track record managing renewals, retention, and revenue expansion within B2B SaaS environments
• Strong ability to build trusted relationships with stakeholders, including executive-level contacts
• Experience identifying and executing upsell and cross-sell opportunities
• Data-driven mindset with the ability to analyze usage patterns, adoption metrics, and account health signals
• Excellent communication skills, with the ability to influence and present clearly across all levels of an organization
• Strong consultative approach to solving customer challenges and improving business outcomes
• Ability to manage multiple accounts and priorities in a fast-paced, evolving environment
• Collaborative mindset with experience working cross-functionally across internal teams
• Must be based in or aligned with the Central Time Zone (preferred requirement)

Benefits:

• Base salary range of $70,000–$90,000 plus commission based on ARR performance
• Unlimited paid time off
• Comprehensive healthcare coverage for employees and families
• 401(k) retirement plan with company match
• Paid parental leave
• Health and wellness reimbursement program
• Financial planning and legal support services
• Discounts on travel, entertainment, and pet insurance
• Employee referral bonus program
• Learning and development resources for career growth
• Remote work flexibility

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1