Customer Success Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Account Manager in India.

This role offers an exciting opportunity to engage directly with SMB customers and help them unlock maximum value from industry-leading creativity and productivity solutions. You will act as a trusted advisor, building strong relationships with both new and existing clients while driving adoption, expansion, and long-term customer success. Working in a fast-paced, customer-centric environment, you will combine consultative sales skills with a deep understanding of SaaS products to identify growth opportunities. The position requires a balance of relationship management, pipeline ownership, and proactive outreach to support upsell and cross-sell initiatives. You will collaborate closely with internal teams, including solution specialists and support functions, to ensure seamless customer experiences. This is a high-impact role where your ability to influence, communicate, and execute directly contributes to revenue growth and customer satisfaction.

Accountabilities:

• Build strong, value-driven relationships with SMB customers across North America, focusing on retention, satisfaction, and expansion opportunities.
• Develop deep knowledge of creativity and productivity product suites to guide meaningful customer conversations centered on value and outcomes.
• Identify, pursue, and close upsell and cross-sell opportunities through proactive outreach via phone and email.
• Manage and convert Marketing Qualified Leads (MQLs) within defined SLAs to support revenue growth targets.
• Analyze customer contracts, usage patterns, and purchasing history to uncover expansion potential.
• Maintain and manage a healthy opportunity pipeline with accurate forecasting and timely updates to stakeholders.
• Collaborate with solution specialists and internal teams to enhance product adoption and resolve subscription-related issues.
• Ensure high-quality documentation and follow-through across all customer interactions and sales activities.

Requirements:

• 3+ years of experience in customer success, account management, or SaaS sales roles, preferably within SMB segments.
• Proven ability to manage a large customer portfolio effectively while maintaining high service quality.
• Strong experience in consultative selling and value-based customer engagement.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders.
• Strong understanding of SaaS business models and subscription-based services.
• Highly organized with strong attention to detail, pipeline management, and follow-through capabilities.
• Demonstrated ability to learn quickly and adapt to new technologies and product ecosystems.
• Experience in international sales or working with global customer segments is a plus.
• Strong analytical mindset with the ability to identify growth opportunities from customer data.

Benefits:

• Competitive compensation package aligned with industry standards
• Opportunity to work with globally recognized creativity and productivity solutions
• Remote or hybrid flexibility depending on team structure
• Career growth opportunities within a global customer success and sales organization
• Exposure to SMB customers across international markets
• Collaborative, innovation-driven, and inclusive work environment
• Continuous learning and professional development opportunities

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1