Business Systems Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Systems Lead in Canada.

This role offers an exciting opportunity to lead the transformation of critical business systems within a large-scale modernization initiative focused on operational efficiency and customer experience improvement. As a Business Systems Lead, you will act as the bridge between business stakeholders and technical teams, ensuring that complex requirements are translated into scalable and user-focused solutions. You will oversee system implementation, configuration, integration, and change management activities while collaborating with cross-functional teams across business operations, IT, and data functions. The position is ideal for someone who thrives in fast-paced project environments and enjoys driving enterprise platform enhancements that create measurable business impact. With a remote-friendly setup and strong collaboration culture, this role provides the chance to contribute to meaningful digital transformation initiatives within a highly innovative industry.

Accountabilities:

• Serve as the primary liaison between business stakeholders and technical teams to ensure successful delivery of business system solutions.
• Lead the implementation lifecycle of enterprise platform modernization projects, including design, development, deployment, go-live, and post-production stabilization.
• Collaborate closely with business operations, data teams, IT, and platform administrators to configure and optimize Salesforce-based redemption and revenue management solutions.
• Manage customization and configuration requests, including requirements gathering, project planning, implementation, and stakeholder communication.
• Conduct impact assessments for system and process changes while ensuring alignment with business objectives.
• Oversee platform integrations and optimization initiatives involving systems such as Salesforce Channel Revenue Management and Databricks.
• Drive end-to-end change management efforts to support user adoption and minimize operational disruption.
• Monitor project progress using tools such as Jira and Confluence, ensuring visibility into timelines, risks, mitigation strategies, and issue resolution.
• Identify opportunities for continuous improvement and system enhancements through ongoing engagement with end users and stakeholders.

Requirements:

• Minimum of 5 years of experience in Salesforce administration and configuration, including complex multi-cloud environments.
• Strong project management and change management experience using Agile, Waterfall, or hybrid methodologies.
• Proficiency with collaboration and project tracking tools such as Jira and Confluence.
• Solid understanding of data architecture, data warehousing concepts, integration patterns, and data modeling principles.
• Experience managing enterprise platform implementations, integrations, and deployment cycles.
• Familiarity with User Acceptance Testing (UAT) processes and post-deployment support activities.
• Experience with Salesforce Channel Revenue Management (ChRM), incentive management systems, or similar platforms is considered an asset.
• SAP knowledge and experience are a plus.
• Strong communication, stakeholder management, analytical, and problem-solving skills.
• Ability to balance technical expertise with business acumen in a fast-paced, deadline-driven environment.

Benefits:

• Competitive compensation package with potential incentive bonus opportunities.
• Flexible remote work arrangements available within Canada.
• Comprehensive health, wellness, and retirement benefits package.
• Pension and group retirement savings program with company matching.
• Profit-sharing opportunities and wellness-focused initiatives.
• Annual lifestyle allowance and access to wellness resources such as mindfulness and mental health support tools.
• Generous vacation policy with up to 30 days of vacation.
• Learning, development, and career growth opportunities within a collaborative and inclusive environment.
• Supportive culture that values diversity, inclusion, flexibility, and professional development.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1