Business Process Leader, Reporting

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Process Leader, Reporting in United States.

This role is an excellent opportunity for a process-driven professional who thrives at the intersection of operations, analytics, and business transformation. You will lead enterprise-wide reporting initiatives that improve visibility, operational efficiency, and data consistency across multiple teams and regions. Working closely with stakeholders in operations, finance, IT, sales, and client services, you’ll help shape scalable reporting frameworks and drive user adoption of analytics tools and workflows. The position combines strategic process leadership with hands-on collaboration, issue resolution, and change management. You’ll play a key role in optimizing reporting governance, supporting system enhancements, and delivering impactful training programs. This remote-friendly role offers a highly collaborative environment focused on innovation, operational excellence, and continuous improvement.

Accountabilities:

• Lead the design, governance, and continuous improvement of reporting processes and operational workflows across regional and national teams.
• Collaborate with cross-functional stakeholders to gather requirements, define data standards, and align reporting solutions with business objectives.
• Manage reporting intake, incident triage, backlog prioritization, sprint coordination, and release readiness activities.
• Serve as the primary point of contact for reporting and analytics users, ensuring timely issue resolution and escalation management.
• Develop and maintain clear documentation including SOPs, workflows, release notes, training materials, and decision logs.
• Conduct testing, quality assurance, and validation of reporting enhancements and analytics solutions before and after deployment.
• Design and deliver role-based training sessions, workshops, and onboarding programs to increase reporting adoption and user proficiency.
• Monitor KPIs, incident trends, and user feedback to identify opportunities for process optimization and operational efficiency.
• Act as a liaison between business users and technical teams to translate operational needs into scalable reporting solutions and system improvements.

Requirements:

• Minimum 8 years of professional experience in insurance, brokerage, professional services, or client-facing operations environments.
• At least 5 years of experience in business process design, operations management, reporting, or business analysis supporting multi-regional teams.
• Strong expertise with reporting and analytics tools, data analysis, requirements gathering, and testing methodologies.
• Proven ability to create scalable processes, workflow documentation, SOPs, and training programs.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Demonstrated success influencing cross-functional teams and driving alignment without direct authority.
• Experience applying change management principles to improve adoption and operational consistency.
• Strong analytical, organizational, and problem-solving abilities with a strategic and process-oriented mindset.
• Ability to manage multiple priorities in fast-paced environments while maintaining attention to detail and service quality.
• Willingness to travel occasionally as business needs require.

Benefits:

• Competitive base salary with potential performance-based incentives.
• Comprehensive health and wellness benefits.
• 401(k) savings and retirement programs.
• Generous paid time off, including volunteer and personal time.
• Remote work flexibility.
• Tuition reimbursement and professional development opportunities.
• Employee assistance programs and well-being resources.
• Charitable contribution matching programs.
• Stock purchase opportunities.
• Inclusive and collaborative workplace culture focused on growth and innovation.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1