Bilingual Product Support Coordinator

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Product Support Coordinator in Canada.

This role sits at the intersection of customer experience, product knowledge, and technical support within a fast-paced digital learning environment. You will be responsible for handling client and internal inquiries across multiple channels, ensuring timely, accurate, and high-quality support in both English and Spanish. Acting as a trusted point of contact, you will help users navigate learning platforms, resolve issues, and understand product capabilities. The position requires strong communication skills, attention to detail, and the ability to adapt quickly to evolving tools and systems. You will also play a key role in maintaining service quality standards and supporting continuous improvement in customer experience. This is a great opportunity to contribute directly to user success in a global, technology-driven organization.

Accountabilities:

• Manage and respond to customer and internal inquiries via email, phone, and live support channels in both English and Spanish.
• Provide expert-level understanding of customer service tools and ensure effective resolution of user issues.
• Support clients by answering questions, routing requests appropriately, and ensuring service level agreements are consistently met.
• Maintain up-to-date knowledge of product offerings, course catalogs, and certification pathways to provide accurate guidance.
• Recommend relevant learning paths and course structures based on client needs and platform updates.
• Develop strong familiarity with digital learning products and platforms, including enterprise learning solutions.
• Generate client reports and support documentation as requested to assist with customer success and account management.
• Monitor and ensure adherence to service standards while contributing to continuous service improvement.

Requirements:

• 1+ year of experience in product support, technical support, or customer service within a digital, SaaS, or internet-based environment.
• Strong bilingual communication skills in English and Spanish, both written and verbal.
• Post-secondary education in a related field or equivalent combination of education and experience.
• Experience supporting both consumer and enterprise or corporate clients.
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Access, and Outlook.
• Working knowledge of Windows environments and web-based platforms.
• Familiarity with basic web technologies such as HTML, firewalls, and proxy servers is an asset.
• Ability to quickly learn and navigate new systems and technologies.
• Strong typing skills (minimum 40 words per minute).
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Flexibility to work on a rotating schedule.

Benefits:

• Competitive compensation package aligned with experience and role requirements.
• Flexible work scheduling with rotating shifts.
• Opportunity to work in a global, technology-driven learning environment.
• Exposure to industry-leading digital learning platforms and tools.
• Career development opportunities within customer support and product operations.
• Inclusive and collaborative work culture focused on learning and growth.
• Experience supporting a diverse international user base across multiple industries.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1