Analyst, Client Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Analyst, Client Experience in Canada.

This role is ideal for a customer-focused IT professional who enjoys combining technical expertise with relationship management in a collaborative consulting environment. You will support a diverse portfolio of clients by delivering both proactive and reactive IT services across cloud, infrastructure, and end-user technologies. The position offers a strong mix of remote and onsite work, giving you the opportunity to build trusted client relationships while solving real-world technical challenges. You will work closely with internal consultants, client stakeholders, and vendors to deliver tailored solutions that align with business needs. The role also provides excellent growth opportunities through mentorship, certifications, and exposure to modern Microsoft technologies. This is a fast-paced environment where adaptability, accountability, and communication skills are highly valued. You will play a direct role in helping organizations modernize their IT environments and improve operational efficiency.

Accountabilities

In this role, you will deliver technical support and consulting services across client environments while ensuring a high standard of customer experience and operational reliability. You will act as a trusted technical resource, balancing support delivery, technical implementations, and relationship management responsibilities.

• Provide Tier I and Tier II IT support services across diverse client environments, both remotely and onsite.
• Configure, manage, and maintain Microsoft 365 solutions, including security and productivity tools.
• Support and administer Microsoft Azure cloud environments and Windows Server infrastructure.
• Troubleshoot networking, server, endpoint, and virtualization issues while ensuring timely issue resolution.
• Manage and prioritize support requests using ticketing and documentation systems.
• Build and maintain strong client relationships through professional communication and service delivery.
• Participate in after-hours support rotations and assist with time-sensitive technical requests or project work.
• Develop and maintain technical documentation, standards, and support procedures.
• Collaborate with internal teams, vendors, and client stakeholders to deliver tailored technical solutions.

Requirements

This role requires a blend of technical support expertise, customer service skills, and a strong willingness to learn and grow within a consulting-focused IT environment.

• Minimum 2 years of experience in IT consulting, technical support, or customer service-oriented environments.
• Strong knowledge of Microsoft 365 technologies, including tools such as Entra, Intune, Defender, and SharePoint.
• Experience supporting Microsoft Server environments, Active Directory, and virtualization infrastructure.
• Working knowledge of networking fundamentals and troubleshooting methodologies.
• Ability to translate business needs into effective technical solutions.
• Strong communication and relationship-building skills in professional client-facing settings.
• Proven ability to manage multiple priorities and work effectively under pressure.
• Commitment to continuous learning and professional development through certifications and training.
• Microsoft certifications such as MS-900, AZ-900, SC-900, or MD-102 are considered assets (or willingness to obtain them).
• Must be legally authorized to work in Canada and possess a valid driver’s license and vehicle.

Benefits

• Competitive annual salary ranging from $50,000 – $80,000 CAD based on experience and qualifications.
• Hybrid work model combining remote work with onsite client engagement.
• Mentorship and strong opportunities for professional growth and career development.
• Access to ongoing training, certification support, and exposure to modern Microsoft technologies.
• Collaborative and supportive workplace culture focused on innovation and teamwork.
• Opportunity to work across diverse client environments and technical projects.
• Flexible and dynamic work environment with meaningful client impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1