Program Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager in United States.

This role sits at the intersection of healthcare operations, client management, and cross-functional program leadership, ensuring the smooth delivery of patient support and reimbursement services. The Program Manager acts as a central connector between internal teams and external clients, driving operational excellence across complex healthcare programs. You will oversee day-to-day performance while also shaping long-term improvements in quality, efficiency, and compliance. The position requires strong analytical thinking and the ability to manage multiple priorities in a fast-paced, regulated environment. You will collaborate closely with senior stakeholders to ensure KPIs, SLAs, and client expectations are consistently met. This is a high-impact role where your decisions directly influence patient outcomes and service quality.

Accountabilities:

• Partner with senior account leadership to oversee program performance, contribute to strategic direction, and support client engagement in business reviews and planning sessions.
• Manage day-to-day program operations by guiding supervisors and team leads, supporting escalation resolution, and ensuring service continuity across patient and provider workflows.
• Monitor KPIs, SLAs, and compliance requirements, identifying performance gaps and implementing corrective actions to ensure consistent delivery standards.
• Identify operational risks and inefficiencies, develop mitigation strategies, and lead resolution of high-impact issues affecting clients or patient services.
• Drive continuous improvement initiatives by refining workflows, SOPs, and operational processes to enhance efficiency and client satisfaction.
• Analyze program data to generate insights, support forecasting, and provide actionable recommendations to internal and external stakeholders.
• Collaborate with QA, Training, IT, and Operations teams to support onboarding, system improvements, and program scalability.

Requirements:

• 5–7 years of experience in healthcare, reimbursement, or patient support program environments.
• 2–3 years of experience in program management, operations, or team leadership roles.
• Strong understanding of pharmacy and medical benefits, prior authorizations, appeals, and reimbursement processes.
• Excellent analytical, problem-solving, and data interpretation skills with a strong attention to detail.
• Proven ability to manage client relationships through clear communication, trust-building, and proactive engagement.
• Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Word, along with experience using CRM or case management systems.
• Ability to manage multiple programs simultaneously in a fast-paced, high-volume environment.
• Strong communication skills, both written and verbal, with the ability to influence stakeholders effectively.

Benefits:

• Competitive salary range of $78,000 – $92,598 annually.
• Fully remote work arrangement with flexible collaboration across distributed teams.
• Comprehensive exposure to healthcare operations, client management, and cross-functional program leadership.
• Opportunity to work on impactful programs that directly support patient access to healthcare services.
• Collaborative environment with regular interaction across QA, Training, IT, Compliance, and Operations teams.
• Full-time, exempt position with structured weekday schedule and occasional flexibility for business needs.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1