Customer Service / Tech Support Rep – Tech Products

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service / Tech Support Rep – Tech Products in Canada.

This is a fully remote customer support role focused on helping users resolve technical issues across a wide range of consumer technology products, including smartphones, tablets, computers, and wearables. You will be the first point of contact for customers, providing clear, empathetic, and solution-oriented assistance through inbound communication channels. The role combines customer service excellence with hands-on technical troubleshooting in a fast-paced, structured environment. You will work within a globally diverse support organization that emphasizes collaboration, learning, and continuous improvement. Strong communication skills, curiosity for technology, and a problem-solving mindset are key to success. This position offers structured training, ongoing support, and clear opportunities for career development in a high-growth, people-focused organization.

Accountabilities:

You will be responsible for delivering high-quality technical support and customer service experiences, ensuring users receive timely and effective solutions to their issues.

• Handle inbound customer interactions via calls and digital channels, providing support for technical and product-related inquiries
• Troubleshoot hardware, software, and device-related issues using structured call flows and support tools
• Accurately document customer interactions, case details, and resolutions in internal systems and databases
• Guide customers through product usage, setup, and issue resolution in a clear and patient manner
• Maintain up-to-date knowledge of supported technologies, including mobile devices, computers, and operating systems
• Collaborate with internal teams to escalate complex issues and ensure proper resolution
• Consistently deliver a positive, professional, and customer-focused experience

Requirements:

The ideal candidate is a customer-focused and tech-comfortable professional who thrives in fast-paced environments and enjoys problem-solving through structured support processes.

• Minimum 1 year of customer service or technical support experience
• High school diploma or equivalent required
• Strong communication skills with the ability to explain technical concepts simply
• Comfortable working with consumer technology (iOS, macOS, Windows, devices, apps)
• Strong problem-solving and analytical thinking skills
• Ability to multitask effectively in a high-volume, fast-paced environment
• Proficiency with computers, navigation tools, and digital support systems
• Self-motivated, adaptable, and eager to learn new technologies
• Ability to work remotely with a quiet, distraction-free environment and reliable high-speed internet

Benefits:

• Competitive hourly compensation with performance-based incentives
• Fully remote work environment with flexible scheduling based on performance
• Paid training and structured onboarding programs
• Health, dental, and vision insurance (for eligible employees)
• Employee Assistance Program (EAP) for wellness and mental health support
• Retirement savings plan with employer contributions (where applicable)
• Career growth opportunities with strong internal promotion pathways
• Employee recognition programs and global community initiatives
• Inclusive, diverse, and supportive workplace culture.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1