Account Manager – Charlotte, NC

Solar Cellz USA is seeking an Account Manager to oversee multiple customer accounts, ensuring satisfaction and providing exceptional sales support. The ideal candidate will be customer-focused, organized, detail-oriented, and capable of working with urgency. We are looking for someone proactive, motivated, and eager to contribute to business goals. This position offers great opportunities for growth within our organization.

Reports To: Branch Manager

Minimum Qualifications

• Previous experience in customer service and/or administrative roles (1+ years strongly preferred), including retail, hospitality, or office settings.
• Strong computer proficiency is required.
• Proven ability to provide high levels of customer service while managing multiple priorities efficiently.

Additional Proficiencies

• Excellent multitasking and prioritizing skills, with a strong sense of urgency.
• Superior written and verbal communication skills.
• Highly organized with strong problem-solving abilities.
• Demonstrated initiative, self-motivation, and perseverance.

Preferred Qualifications

• Bachelor’s degree in a related field or 2 years of industry experience.

Working Conditions

• The role will involve working in a variety of environments, including warehouse, office, and external settings.
• Responsibilities may include physical tasks like lifting and sorting, as well as standing for extended periods.
• Some travel may be required, including by car or air.

Essential Job Functions

• Proactive Account Management: You will manage specific customer accounts and ensure they have a consistently positive experience with Solar Cellz USA.
• Customer Orders and Pricing: Engage with customers on order writing, pricing, and product availability discussions.
• Process and Strategy Development: Create effective strategies to help customers stay organized and forecast their upcoming needs.
• Product Knowledge: Continuously learn about solar equipment to advise customers on products and alternatives.
• Insight into Purchasing: Share insights from customer relationships with the company’s team to inform purchasing decisions.
• Walk-in and Telephone Support: Provide customer service to walk-in retail customers and support via phone (answering inquiries, taking orders, routing calls, and taking messages).
• Sales Support: Assist with preparing and picking sales orders in collaboration with the warehouse team.
• Marketing and Communication: Contribute to marketing, events, and broader customer communications, including updating lobby displays and stocking literature in the showroom.
• Other Duties: Perform other tasks as assigned.

Note: This job description outlines the main responsibilities but is not intended to be a comprehensive list of all tasks. Duties may be modified or expanded as needed.

Equal Opportunity Employer – Disability | Veteran